Terms and Conditions:

Crockery Den may use your personal information for the following reasons:

  • Register for a personal account at Crockery Den (e.g., your name and email address)
  • To confirm and process your orders (for example, your name, address, date of birth, and bank information) (for online payments.)
  • The ability to send text message delivery status updates (e.g., your mobile phone number)
  • To send you marketing materials such as newsletters and catalogues (e.g., your email address, your name, and your postal address)
  • To be able to contact you if there is an issue with the delivery of your items (e.g., telephone number, address)
  • To allow us to respond to your inquiries and notify you of new or changed services (e.g., your email address)
  • If damaged or incorrect items are delivered, please provide the following information to our customer care services for further evaluation:
    • Order No.
  • If this information is not provided, we reserve the right to refuse compensation or refund for damaged articles.
  • Orders that have been dispatched or processed cannot be cancelled or edited.
  • If the customer refuses to accept the order upon delivery, Crockery Den is not obligated to refund or compensate for the order amount.